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Our
Mailing Address:
Medi-Spa
Store
| Spa
Location: |
| 1149
Hilltop Dr |
| Redding,
CA 96003 |
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Customer
Service & Phone Orders: 1-866-221-3376
Monday - Friday 8am to 4:30pm pst
Faxline: 1-800-447-3504 (Toll Free)
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| Frequently
Asked Questions:
Where
is my order?
You may check the status of your order
by Clicking on any Order Status link
on our web site. You can then log
into your account and check your status
What if I don't receive a
Shipping Confirmation?
Please login to your account to verify
shipment. You may also confirm shipment
by contacting Medi-Spa Store Customer
Service via email at customerservice@medi-spastore.com
or by calling our toll-free number,1-866-221-3376.
What if I don't receive an Order Confirmation?
Please login to your account to verify
shipment. You may also confirm shipment
by contacting Medi-Spa Store Customer
Service via email at customerservice@medi-spastore.com
or by calling our toll-free number,1-866-221-3376.
How will
I know when my order has been shipped?
Medi-Spa Store will email a Shipping
Confirmation that details your order
and shipment date at the time of shipment.
How long will it take for my order
to arrive once it's shipped?
Delivery time will depend upon the
shipping method you have chosen.
If you selected USPS Priority Mail
- you can expect delivery between
5-7 business days after the shipping
date.
USPS Express Mail will arrive in 2
Business Days Guaranteed from the
day it is shipped.
How can I track my order?
If your order has been shipped you
will find your USPS Confirmation number
by logging into
Medi-Spa Store's Order
Status Page Then track your order through USPS.com. You can
expect delivery from 5-7 business days after the shipping date noted
in your Order Status.
When will my backordered item
ship?
To see if your backorder has shipped,
please check Medi-Spa Store's Order
Status Page. If it has not yet shipped,
you may contact our Customer Service
via email at customerservice@medi-spastore.com
or you may call our toll-free number,
1-866-221-3376.
If I have items on backorder
can I change the order?
Yes, if your order has not shipped,
you may make changes to your backorder
by contacting Medi-Spa Store Customer
Service. Please call our customer
service Dept. at 1-866-221-3376.
How do I change payment information
on my order?
If your order has not already shipped,
Please call our customer service Dept.
at 1-866-221-3376.
How do I change an item in
my order?
If your order has not already shipped,
Please call our customer service Dept.
at 1-866-221-3376.
What if I receive an email
stating that there was an "address
problem" or color choice missing
on my order. What does this mean?
Address problems may refer to a variety
of problems with your address and
shipment. Or you may not have chosen
your color selection. Please call
our customer service Dept. at 1-866-221-3376
to resolve the problem.
Do you ship internationally?
Yes, Medi-Spa Store ships internationally.
However, there are several Manufacturers
which have international shipping
restrictions. Restricted product lines
have disclaimers clearly stated on
their profile pages. Please call our
customer service Dept. at 1-866-221-3376
.
How are customs fees taken care of?
Customs fees and duties are set by
the shipping destination country.
Medi-Spa Store is unable to estimate
customs fees or duties in our shipping
fees. Customs fees are the responsibility
of the customer importing the product.
How can I cancel my order?
If your order has not yet shipped,
you may cancel your order by calling
our customer service Dept. at 1-866-221-3376
How do I cancel my backorder?
To cancel a backorder that has not
already been shipped, please have
your Order Confirmation number ready
and Please call our customer service
Dept. at 1-866-221-3376
I've never used a credit card online
is it safe?The Medi-Spa Store.com
uses an industry security standard
called SSL to encrypt your order between
your computer and our website and
verify that any personal information
is not redirected. Thousands of Internet
based transactions are secured every
day by this technology. For your protection
and ours, we also employ a state-of-the-art
fraud-detection system that minimizes
the likelihood that your credit card
will be fraudulently used.
What is the Medi-SpaStores Privacy
PolicyThe confidentiality
of our customers is a top priority
at The Medi-Spa Store. Under no circumstances
will your information, including email
addresses, be given out to a third
party. At The Medi-Spa Store we are
committed to respecting and protecting
your privacy.For further information
read our site policies -
CLICK
HERE
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Finding
Everything you Need.
Medi-Spa
Store has tried to make finding everything
you need simple. There are several ways
to do it – just choose whichever
is easiest for you. You may search by
Manufacturer, Condition, Body Part,
or Product type. There are drop downs
on all main pages and body part tabs
conveniently located at the top of every
page, Click on your chosen search type
and you will be taken to a list of products
for that category. Need more information
about a product that interests you?
Just click on it to find more detailed
information. |
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Adding
Items to your cart
Once you find an item you want simply
select he quantity and click the "Add
to Shopping Bag" button. You will
automatically be taken to your Cart,
where all you need to know about your
item will appear, including the name
of the item you want to order, how much
you’re ordering, the price and
shipping costs. Want more than one of
an item? Simply change the number showing
in the Quantity column and click update
cart and continue shopping.
The Medi-Spa Store offers a lot of ways
for you to continue shopping. Simply
click the “Continue Shopping”
button and you’ll be returned
to the main page of our site, or click
on the product in your shopping cart
to return to that product. It’s
that easy. And, every time you add an
item to your Cart, you will be taken
back to your Cart, so you can easily
keep track of what you’ve chosen.
Also, you can see what’s in your
Cart at any time by clicking the “View
Shopping Bag” icon at the top
of every page! |
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Taking
items out of your cart
If
you change your mind about an item already
in your Cart, it’s easy to remove.
Just click the red “X”next
to the item you would like to delete
and it will instantly be removed from
your Cart. |
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Checkout
Ready
to Checkout? It’s easy. Double
check that you have selected the correct
shipping option. If you would like
to change the shipping type just click
the drop down, choose the shipping
type and click "recalculate"
you will also choose a payment type
at this time. Then just click “NEXT”
on the bottom right of the checkout
page. This is when you’ll be
asked to enter the “usual”
information, such as billing and shipping
information. Once all the information
is there, you will be given an opportunity
to review your order before you submit
it. Then, simply press the “Order
Now" button at the bottom of
the page and that’s it! If you
would like to place your order by
fax or mail go through
the same process except choose "Check
or Fax" on the last page, you
will receive instructions after you
have placed your order. Print your
email confirmation write your credit
card information, or include a check
if mailing, and fax it to 1- 800-447-3504
or mail to:
The
Medi-Spa Store
1149 Hilltop Dr
Redding, CA
96003 |
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Ordering
by Fax or Mail:
For those of you who don't like online
ordering Fax or Mail is a very easy
alternative. Just place your order as
usual using the add to Shopping Bag
button on the products you desire. Verify
your shipping type(recalculate if necessary)
Choose your payment type choose Check
or Fax. Then, just click “Next.”
This is when you’ll be asked to
enter the “usual” information,
such as billing, shipping address. Once
all the information is there, you will
be given an opportunity to review your
order before you submit it. You will
be emailed a detailed order confirmation.
simply print the page write you credit
card information and fax it to 1- 800-447-3504
or if mailing your order in either write
you credit card information on the page
or include a check made payable to The
Medi-Spa Store and mail it to:
The
Medi-Spa Store
1149 Hilltop Dr
Redding, CA
96003
that's it. |
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Can't add items to your shopping cart!
If
you are having trouble adding product
to your shopping cart please make
sure to check the following:
Please
make sure cookies and Javascript are
enabled on your browser and all pop
up blockers are disabled. |
Is
your Question Not answered here in FAQ?
Please call our customer service Dept.
at 1-866-221-3376
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